Terms of Use

1. Acceptance

These Terms govern access to and use of the website gettracy.io, operated by ESCOLA DE CAIO LTDA, CNPJ 57.348.910/0001-87, located at Av. Brig. Faria Lima, 1811, sala 1119, São Paulo/SP. By browsing the site, you acknowledge these Terms, the Privacy Policy and the Cookie Policy.

2. Purpose of the site

The site presents Tracy, an AI process-mapping platform, and allows you to request a demo. The content is for information purposes only. The processes, screens, names, files and figures shown are fictitious examples created to illustrate how it works.

Pre-registration does not create any obligation to contract, commercial offer or relationship between the parties. Platform access, Optimization team services, timelines, pricing and responsibilities are defined in a specific contract if one is signed.

3. What Tracy does and does not promise

• Tracy organizes evidence, builds the diagnosis of the current process and proposes improvements. Each version requires confirmation by a responsible person.
• Tracy does not change systems autonomously. Implementation is carried out by your team, by whoever you choose or, under a contract, by Escola de CAIO's Optimization team.
• Time and gain estimates depend on the recorded assumptions and are not a promise of savings or results.
• References to standards and best practices help point out gaps; they do not replace certification or expert validation.

4. Proper use

By using the site, you agree to:

• provide truthful information when requesting a demo;
• not enter confidential data, trade secrets or third-party data without authorization;
• not attempt to access areas, systems or information without permission;
• not submit malicious code, abusively automate forms or impair the site's availability;
• respect the copyrights, trademarks and other rights of Escola de CAIO and third parties.

5. Intellectual property

The Tracy brand, visual identity, texts, images, videos, screens, methods and other original content are protected by applicable law. Access to the site does not transfer ownership or grant any license for reproduction, adaptation, commercial exploitation or the creation of derivative materials, except with prior express authorization.

Brief quotations and link sharing are permitted when they preserve authorship, context and a lawful purpose. Third-party trademarks and content belong to their respective owners.

6. Information and availability

We strive to keep information clear and up to date, but the site may contain summarized content, change or become temporarily unavailable. Platform features may evolve; what applies to each customer is what is set out in their contract.

To the extent permitted by law, Escola de CAIO is not liable for decisions made solely on the basis of the site's informational content or for unavailability caused by third parties, maintenance or events beyond its reasonable control.

7. Third-party services and links

The site uses third-party services such as Cloudflare, Google, Meta and Brevo. Each service has its own terms and policies.

8. Privacy and cookies

The processing of personal data and the use of cookies are described in the Privacy Policy and the Cookie Policy. Analytics and advertising cookies depend on your choice and can be withdrawn in “Cookie preferences”.

9. Changes

These Terms may be updated when the site, the platform or the law changes. The current version is identified by the date of the last update.

10. Governing law and contact

Brazilian law applies. Any disputes will be handled by the competent court under applicable law, without prejudice to rights that cannot be waived by contract.

Questions about these Terms can be sent through the pre-registration page or by mail to the address given above.